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Frequently Asked Questions

Are your watches waterproof?

They are water resistant, NOT waterproof. All of our watches are tested up to 3ATM water resistant. However, to keep your genuine leather band or steel mesh strap in the best condition, try to avoid getting it too wet or it may cause damage. In addition, never wear your watch in the shower as the combination of hot water, soap or shampoo can over time degrade the rubber gaskets that keep your watch water resistance.

Are the straps on your watches interchangeable?

Yes. All current Russell Pitman watches feature a unique interchangeable strap system where you can take off watch bands and switch them easily without any tools! You can also attach aftermarket bands if you feel the need to as well. With this system your watch will be a perfect fit for every occasion.

Our straps are sized at 22mm in width.

I have the mesh band, how do I adjust the size to fit my wrist?

Sure thing, easy! Although these watch straps operate a little differently from traditional leather or metal strap watches, you can easily adjust your mesh watch strap using a tiny flathead screwdriver by inserting and lifting up the clasp. Adjust the placement of the sliding clasp on the lower portion of the mesh band to fit the mesh strap comfortably around your wrist. Then press the clasp back down onto the mesh strap. The process really is that simple as shown in the diagram below.

How long is the warranty on your watches?

Each Russell Pitman timepiece includes a 24 month international warranty for your ultimate peace of mind. To view check out our Returns & Warranty.

How long is my order going to take to arrive?

Without knowing the exact specifics of your location and the products you ordered, it’s difficult to say. We want your order to arrive as soon as possible, consequently we make every effort to ensure this happens! Our shipping policy goes into more detail on this. We offer FREE "next-day delivery" Express postage Australia wide and standard free shipping for international shipping. If you need very urgent express international delivery please write to our support team and we will take care of you.

Does Russell Pitman offer a 100% money-back guarantee?

For specific refunds and other policies visit our Terms and Conditions

Does Russell Pitman ship internationally?

Absolutely. If you can read this, chances are that we ship to you. Check out our Shipping Info for the specifics. Any issues during the checkout process should be forwarded to info@russellpitman.com so that we can take care of them right away. Or select our Online Chat and hopefully we can sort the issue out straightaway.

Will duties apply when shipping internationally?

Orders received from outside Australia may be subject to customs tariffs, depending on your local authorities. These funds flow exclusively to your local government, leaving Russell Pitman out of the loop entirely. This means that we neither profit nor are responsible for the payment of any fees arising from the purchase of our products.

How much does shipping cost for my order?

For orders in Australia under $50 there is a standard shipping charge of $11.90 applied at checkout  All watches ship free worldwide for orders above $100. Any promotions or announcements indicating free shipping only apply to orders above $100. View all our Shipping Info